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New support request

Open and track a private request linked to an Arc offering, agreement, engagement, billing relationship, or account.

Request details

Native account support

Use this form for private account requests: billing, sign-in, licence, authorization, and security.

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Ticket context

Your account identity and current authority can be resolved from this private request. Never include workspace content, client data, licence material, or secrets.

Public feedback

Bugs, feature requests, and docs issues that can be public belong in GitHub.

Open GitHub

What happens next

Private Arc review

The request appears in your Account ticket queue. Arc replies in the ticket thread and by email. Account does not currently promise an SLA.

Sensitive disclosures

Vulnerability reports can go directly to Arc security.

Email security
© ArcSoft Pty Ltd·Terms·Privacy·Arc Account stores identity, authority, billing linkage, relationship metadata, and support conversations. It never stores your workspace, client data, product conversations, or compiled state.